Job Aid

The Problem

The Wellness Coaching Agency faced a significant decline in client retention. Life coaches struggled to establish strong connections with clients due to gaps in essential communication. These challenges not only impacted the quality of coaching and client experience but also affected the agency’s reputation and financial profit.

The Solution

As one of the solutions I came up with during the action mapping phase of my scenario-based eLearning project, a job aid is helpful to serve as a reminder for learners after completing the learning experience.

This job aid provides a quick reference to essential communication and coaching skills. Designed for easy access, coaches can keep it within their digital workspace for on-the-spot guidance.

When designing this job aid in Canva, I focused on supporting just-in-time learning by creating a clean, scannable layout that coaches can reference easily during client sessions. I structured the content with clear headings, numbered steps, and concise language to promote quick access and retention. The design balances visual simplicity with supportive tone, enabling coaches to apply effective communication and coaching techniques in the moment of need.